The first thought I have is WOW........it was worth the wait! I am definately having numerous moments like those experienced by VA Tech Hokie in the "feel cool" thread!
For everyone who experienced my frustration with multiple salesmen and lack of information, I'll share my final impressions. Let me preface everything by saying I was finally pleased with Performance in Chapel Hill, NC. I had, of course, developed a negative view of the dealership that was started to go further downhill after our arrival. I am a stickler for detail, and I had made very clear with salesman #1 that I did not expect any hidden costs or fees when we came to pay. It was hard enough not being able to negotiate any more than $500 off MSRP. So, salesman #2 (bless his heart) came in with the paperwork.......including a $200 documentation fee. The poor guy knew from our initial expressions that this was going to be a long afternoon. I explained my original deal with salesman #1, and after speaking with management he came back to say "sorry - this is the way it is". You guys don't know me - so all I can tell you is that this was not the correct answer (politely expressed). I then told them about this forum and let them know how angry I was and that I hoped it was worth it to lose future business over this point, because I would be more than happy to come home and post my experience for all to absorb. I then let salesman #2 know that I realized that this was not his "fault", because he was truly caught in the middle. However, I expected my original deal!
Then - bad turned to worse! There was only one finance manager/person, and the couple in front of us buying another kind of car) stayed on the phone attempting to arrange for payment or financing or something. Therefore, we were kept waiting over an hour. The apologies were numerous, and I even remained somewhat patient (which I can't believe considering we still had no resolution on the doc fee thing). Well it paid off I guess, because they were ready to negotiate to keep us happy at that point.
Long story short (somewhat): We took delivery of our white touring model $500 under MSRP, NO DOC FEE, included wheel locks, cargo tray, and rear mud guards, and a car care kit. Then for our trouble and unhappiness - they started negotiating the extended warranty and 3750 mile service agreement. After my husband and I finished talking them down (and walked away from the packages one time), we got what I feel is a good deal, and I hope it truly is. We ended up with extension of the bumper to bumper warranty (including roadside assistance etc.) for 7 years/80,000 miles with a $50 deductible from 50 to 80k miles) AND the 3750 maintenance agreement (covering all required maintenance - oil change, tire rotation, fluids, etc) up to 45k miles for $1600 total package deal. We never purchase extended warranties, but we had negotiated so far downward and are planning to keep the car for at least 10 years, so we feel good about it for peace of mind! In the end, I really do think they cared about how we felt and wanted to leave us with a good impression. They really did! We left that night exhausted, but smiling.
Simply stated, after everything they did to make up for the bad experiences, I would definately go back for another future purchase.
Whether or not I would get the X again is a no-brainer.........of course!!!!!!!!
Thanks for all the support and sorry for the looooooong post!
For everyone who experienced my frustration with multiple salesmen and lack of information, I'll share my final impressions. Let me preface everything by saying I was finally pleased with Performance in Chapel Hill, NC. I had, of course, developed a negative view of the dealership that was started to go further downhill after our arrival. I am a stickler for detail, and I had made very clear with salesman #1 that I did not expect any hidden costs or fees when we came to pay. It was hard enough not being able to negotiate any more than $500 off MSRP. So, salesman #2 (bless his heart) came in with the paperwork.......including a $200 documentation fee. The poor guy knew from our initial expressions that this was going to be a long afternoon. I explained my original deal with salesman #1, and after speaking with management he came back to say "sorry - this is the way it is". You guys don't know me - so all I can tell you is that this was not the correct answer (politely expressed). I then told them about this forum and let them know how angry I was and that I hoped it was worth it to lose future business over this point, because I would be more than happy to come home and post my experience for all to absorb. I then let salesman #2 know that I realized that this was not his "fault", because he was truly caught in the middle. However, I expected my original deal!
Then - bad turned to worse! There was only one finance manager/person, and the couple in front of us buying another kind of car) stayed on the phone attempting to arrange for payment or financing or something. Therefore, we were kept waiting over an hour. The apologies were numerous, and I even remained somewhat patient (which I can't believe considering we still had no resolution on the doc fee thing). Well it paid off I guess, because they were ready to negotiate to keep us happy at that point.
Long story short (somewhat): We took delivery of our white touring model $500 under MSRP, NO DOC FEE, included wheel locks, cargo tray, and rear mud guards, and a car care kit. Then for our trouble and unhappiness - they started negotiating the extended warranty and 3750 mile service agreement. After my husband and I finished talking them down (and walked away from the packages one time), we got what I feel is a good deal, and I hope it truly is. We ended up with extension of the bumper to bumper warranty (including roadside assistance etc.) for 7 years/80,000 miles with a $50 deductible from 50 to 80k miles) AND the 3750 maintenance agreement (covering all required maintenance - oil change, tire rotation, fluids, etc) up to 45k miles for $1600 total package deal. We never purchase extended warranties, but we had negotiated so far downward and are planning to keep the car for at least 10 years, so we feel good about it for peace of mind! In the end, I really do think they cared about how we felt and wanted to leave us with a good impression. They really did! We left that night exhausted, but smiling.
Simply stated, after everything they did to make up for the bad experiences, I would definately go back for another future purchase.
Whether or not I would get the X again is a no-brainer.........of course!!!!!!!!
Thanks for all the support and sorry for the looooooong post!
