Joined
·
93 Posts
I just got off the phone with Acura Client Services. This was my 4th call, they actually called me back a couple of times.
The answer and/or bulletin for the THUD problem has been in the works with MDX engineers for a while now. They are well aware and apparently concerned with this issue. They thought it could be an issue with a part in the area of the front struts, but all attempts to come up with a fix failed. They narrowed it down to the STRUTS. Now I know some of you have had struts replaced and they have not solved the problem.. Acura has struts currently on order from the manufacturer now. They are not in as of this date and are admmittedly on a NATIONAL CRITICAL Backorder. It sounds as if SOME (or A LOT) of the original struts were faulty; and since they now narrowed it down, the new ones on order are probably DIFFERENT in some respect. 2 front struts on this current order are tagged for me and will be sent to my dealer. I will report back when they arrive. Estimated 2 weeks. I still love my MDX, have driven Honda products for over 10 years, and based on my experience, they will solve this. It doesn't help that we are driving $35-$40K vehicles with noisy front ends, but they'll get it done.
P.S.: My dad got an MDX 2 months after me. NO THUD at all.
The answer and/or bulletin for the THUD problem has been in the works with MDX engineers for a while now. They are well aware and apparently concerned with this issue. They thought it could be an issue with a part in the area of the front struts, but all attempts to come up with a fix failed. They narrowed it down to the STRUTS. Now I know some of you have had struts replaced and they have not solved the problem.. Acura has struts currently on order from the manufacturer now. They are not in as of this date and are admmittedly on a NATIONAL CRITICAL Backorder. It sounds as if SOME (or A LOT) of the original struts were faulty; and since they now narrowed it down, the new ones on order are probably DIFFERENT in some respect. 2 front struts on this current order are tagged for me and will be sent to my dealer. I will report back when they arrive. Estimated 2 weeks. I still love my MDX, have driven Honda products for over 10 years, and based on my experience, they will solve this. It doesn't help that we are driving $35-$40K vehicles with noisy front ends, but they'll get it done.
P.S.: My dad got an MDX 2 months after me. NO THUD at all.