I just received my Cargo Cover from Tim in the mail. In inspecting the cover I have discovered that one of the cap ends is not secure and causes the cover to telescope out of the sheath when held that end down. This requires me to roll the cover back up by hand and place it back in he sheath as the spring coil loses its coil when this happen. This seems a little delicate. Please tell me this is not normal.
When placed in the MDX the walls hold the ends on but I would hate to think I have to be conscious of the lose end when removing and installing the cover.
The cargo cover I got did not retract back in and I had to put it in myself. Tim has always been there for any problems we have all had.
I just got lucky - when I took my MDX in locally for an oil change (Rallye Acura in Long Island) they noticed the problem with my cargo tray and replaced it free of charge even though I did not purchase it from them.
They have a great service department.
I would have contacted Tim back otherwise and I am 100% confident it would not have been a problem.
I made a call to Tim on Monday and spoke to someone else in his department. I can say that Tim is not the only person of quality in that organization. Spoke very briefly with this gentlemen, I belive his name was Sean, and was told to expect a replacement. I recieved that replacement yesterday.
I am very happy with the service. Thank you HondAcuraWorld and everyone on this baord who recommended them.