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Because I think it's necessary. First, I'm going to resurrect my post from another thread re: the transmission issue.....

I've been asked by a few of the members of this board to come along and interject my opinion here. It doesn't seem that I am able to quote such "facts" as our other dealer friend is doing. What I do have in my personal knowledge base is my empirical observations of all of the MDXs in the area along with reading two years of posts every day on up to 11 different boards, speaking to thousands of MDX owners as well as speaking with the Acura northeast district parts and service manager today on this subject (not to mention the fact that I'm part of an Acura dealership). I haven't thought up until now that there would be anyone more versed on MDX current and past issues than myself, having been in the MDX circles since before they were even in the showrooms....but then again maybe not.

Folks, I didn't let this one go by me unnoticed, not in the least. I will tell you all about my findings when the responses here get a little less intense. I could tell you that there have been few documented cases, very few in the MDX, less than you'd believe, and then some say that it might be Acura conspiracy to keep the situation under wraps. I could tell you that I've never seen a transmission fail in an MDX (which isn't true of the TL, maybe 2 or 3 TLs), and I'd be pressed for hard facts with fists slapping open hands. I could tell you that I thought that worry about a vehicle like this in a situation like this is really unneccessary, and our mechanic friend from San Jose would tell me that I don't know what the hell I'm talking about, that I haven't had enough experience with MDX issues, and to buy a Chevy. I could pull the service record of every MDX from Buffalo to Rochester and check for transmission replacements and find none, and be asked for all of the customer's phone numbers to double check my work. Fair enough.

Since I'm not in the mood to get in the crosshairs of this discussion, nor do I feel like getting flamed over things that are simply "my opinion", I'm not going to state any of those things, nor will I state any of those things if anyone asks.

Please wait for follow up post.
 

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During the course of the last two weeks, we've seen and read a lot of posts. People have been led to believe that they have bought lemons, that their transmissions are going to fail, and they have no recourse for the failures that are now sadly iminent.

Now before I get to my observations, I'm going to give you my reasons for posting this. I've been a part of this online community for almost two years now and along the way I've managed to make some great friends and had many, many fantastic customers. We've been through the thuds, the weeping mirrors, the ML trolls, the snow closings in Buffalo, well.....a lot. Some could say that I'm posting this because I need to save face for Acura, or that I'm trying to protect my own interests. But I'm going to stick my neck on the line, right here, right now and risk all of that by giving you the truth as I see it, whether you like it or not, whether you believe it or not. Flame me however you want, but I'm going to have my say since everyone is entitled to it.

Ladies and gentlemen, transmissions ARE NOT falling out falling out of MDXs. I have done and said as much as I can on this issue, yet everyone now wants to abandon their vehicles and turn this website into a forum where people wait for the sky to fall. Sure, there's always a possibility, but at the rates we're seeing (and zero as I have seen here), I don't see the cause for alarm. I will find it odd if people in the end result of my post seem to accept RobSJ's insights as the Gospel according to American Honda. The MDX is not perfect by any means, but it's just like the phrase "democracy is the worst form of government invented, except for all of the others". In my opinion, you can't find better.

So there, I have said my peace, and everyone is free to once again speak as they wish. I just had to say my peace. Seems that this site's changed so much in feeling, that I couldn't let it go down without saying something.
 

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boy for not saying alot, you sure said alot... I think most of here can read between the lines on that one... Thanks for keeping us inside the circle of trust..
 

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Tim,

I, along with many others here, think the world of you. You have integrity, honesty, and a good heart. I always make it a point to recommend hondacuraworld as THE source for parts & accessories.

Obviously you've seen the quote from the Honda spokesperson stating that Honda has, thus far, seen a 1.6% replacement rate across two types of Honda/Acura transmissions.

At 1.6%, I don't think transmissions are just falling out of MDX's, as you said. It is, of course, still unacceptable for a Honda/Acura, as I'm sure you would agree.

I think what would really help the folks here is if you could use your considerable knowledge and contacts to find out if the MDX's transmission has the same vulnerabilities in its design as the ones experiencing the 1.6% rate of failure. We know that, bad news or not, you have the integrity to give an honest answer.
 

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Transmissions.

Tim,

Thanks for your contribution. I'd be lying if I said I'm not concerned about my transmission in light of all the information I've been given. I will continue to not let emotion influence my opinion, and just evaluate the facts as they come. I appreciate your input and factual information. I would like to have more information on the "redesign" of the 03 models.

Also, I second wmquan's request to find out if the MDX's transmission has the same vulnerabilities in its design as the ones experiencing the 1.6% rate of failure.

Even though I do have the Acura Care 7yr/100k extended warranty, I purchased it with the hope that I would get the money refunded to me for lack of use. :)
 

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Thanks Tim

Your input is always appreciated.:cool:
 

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And there you have it....

Folks...like I said....Tim has been on this forum for over two years...and I have been driving Honda products for 18 years...and NOT one vehicle has forced me to say that "I will not drive another Honda again.."

Thanks Tim....for your input..So now can we go back to talking about the MDX and accessories for it and crazy modifcations for it???

Laters.:4:
 

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Thanks Tim!

Tim you are the man every dealer should have, and Acura should know about. Great customer care and the man that backs service with lifetime relationship. That's the customer service at its best not the worst nightmare.
 

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Alrighty then...

I could tell you that I've never seen a transmission fail in an MDX (which isn't true of the TL, maybe 2 or 3 TLs),
Like I said before, we see problems that other dealers sometimes never see. Tim, how many rolls of noise reduction tape does your parts department go through? 2 rolls a week at my shop. And only 2 or 3 TL's?!?! Hell, when I left today the third TL of THIS WEEK was getting a reman. put in.

Recently, I've been reading that it seems that since I haven't actually done an R&R on an MDX, my credibility seems to be no good. So be it. I could care less what reasons these people do to make themselves feel better about their $40k purchase. But here are some more hard facts...

I don't know why NOT having done an MDX means I don't know what I'm talking about, but I know what a transmission R&R looks like when I see someone else doing it because although I have dodged the bullet of having to do the MDX, I have personally replaced around TWENTY on the current design TL/CL 5-speed. And I dont' get the majority of the tranny work. And my shop has done hundreds combined. The MDX has seen fewer failures, but still has a higher than acceptable failure rate. The 5 last month and the 15 more since we began seeing them at my shop is MUCH lower than the TL/CL numbers, but still not what I consider acceptable. The Integra...for as many as they sold, we sure don't see too many transmission failures on that car. Now that's what you expect.

Here's another shocking fact. I just heard from the District Parts & Service Manager today that the reason some of the "remanufactured" transmissions we get look so crappy (rusty bolts, corroded cases, lots of used parts including torque converters which is a big no no) is because the transmission remanufacturing center isn't focusing on quality at the moment, they are going for quantity. The center is working THREE SHIFTS just to barely meet the high demand for TL/CL transmissions and they are currently BACKLOGGED for MDX transmissions (but why would that be the case if you've seen zero at your dealer...oh gee I wonder). And that backlog completely explains why the one MDX we have been holding for a week now still hasn't received a transmission.

So there's my input to the discussion. I see Tim will get all the praise here, and I'll get all the flames I'm sure. He's the angel on your shoulder telling you just what you want to hear. I'm the devil on the other telling all the stuff that you don't want to hear, but is just as true.

Rob
 

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Obviously everyone is looking at the problem from a different perspective. I think many owners on this board tend to make assumptions on not enough, or incorrect information. I have been guility of that myself, it's human nature.
That's why things like polls are to help spur some interest and participation, but are a long way from any true numbers Acura seems reluctant to reveal.

I give both Tim and Rob their due, within their own worlds. Whether an Acura is their vehicle of choice or not, they are entitled to their own opinions and to express their observations.

If I may paraphrase what 'vicpai' alluded to under another topic, these are only vehicles we are discussing not world-wide terrorism, or family values.
Let's enjoy the forum and take away what we can use, and give what helps others. That's my inflated 2 cents.
 

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Re: Transmissions.

mdxxxx said:
Tim,

Thanks for your contribution. I'd be lying if I said I'm not concerned about my transmission in light of all the information I've been given. I will continue to not let emotion influence my opinion, and just evaluate the facts as they come.
Relax, the concerns about your transmission was raised by someone just trying to yank your chain. (sounds like a jerk)

(Seems like someone else was trying to tell me the same thing)
 

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Re: Re: Transmissions.

BaldEagle said:
Relax, the concerns about your transmission was raised by someone just trying to yank your chain. (sounds like a jerk)

(Seems like someone else was trying to tell me the same thing)
I get your point BaldEagle, however, I am considering information in its concomitance. I don't necessarily omit the message because the messenger may have questionable motives. I just process the info and sift the facts from the BS. I guess that is why I ask so many questions.
 

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The following are earlier posts by TheRobSJ

A: I'm intelligent enough to have more certifications than anyone in my shop ...

I'm not the "heavy duty" guy. Although, most of us are Master Techs down there that can do any type of job, we all fall into being specialists at one thing or another. And, I'd rather not be that good at transmission R&Rs that I become the "go to" guy when it comes to lifting a 100+ pound assembly over your head.

I'm best for NVH (all the squeaks and rattles you guys hear), issues related to the check engine light, and alignment.

I've avoided the MDX for now, but because of the insane amount of TL/CL failures, I haven't been able to avoid them. (and that's usually bcause the usual "go to" tranny guys are already in the middle of an R&R for another tranny)

ASE Certified Master Automobile Technician, Advanced Engine Performance Specialist, Undercar Specialist

I don't know how to put the quotes from TheRobSJ above in bold but I thought they were interesting. The credibility of an individual on the internet is difficult at best to establish. Since Rob claims to be one with the credentials to know and has raised serious concerns about the MDX I took the time to go through most of Rob's other posts so I could decide how much credibility to give to his posts.

What I kept coming back to and what doesn't add up in my mind is why the guy with "more certifications than anyone in [his] shop" who is an ASE Certified Master Automobile Technician, Advanced Engine Performance Specialist, Undercar Specialist" ends up being the the guy taking care of squeaks and rattles, the check engine light and alignment? Why doesn't Rob want to be that good at transmission R&Rs that he's the "go to" guy? Why does an Acura Service Department have the most certified, knowledgeable and capable technician in it's shop that is overwhelmed with transmission repairs working on squeaks, rattles, check engine lights and alignments? It just doesn't make sense to me does it make sense to anyone else? Unlike the rest of corporate America in which many of us work do automobile service departments put their most talented people iwith the highest hourly rates n the least demanding position for which they get the least return in an hourly rate for warranty work from the manufacturer, in this case Acura?

Now if I try to evaluate Tim's credibility. From what I've been able to determine from his posts, the posts of other's on this site and personally calling about parts at hondacuraworld: he is a real person, people know who he is and his name really is Tim; you can talk to Tim on the phone, he has an Acura dealership and he has a reputation for distributing quality parts through the internet nationwide (the internet being one of the riskiest venues in which to purchase and try and return anything; his pricing and willingness to stand by his products seems second to none). Tim's credibility is important to him because people know who he is and his livliehood is enhanced by his credibility.

When I read Tim's response to the request that he provide some insight into the transmission issue and then I read Rob's response (which opens by asking how much sound proofing tape Tim's shop goes through in a week?) it wasn't hard for me to dismiss Rob's as just more flaming from someone with very little credibility in my book. Since his speciality is squeaks and rattles though I do believe Rob when he says the shop at which he works goes through 2 rolls a week.
 

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I am sure we are going to see alot of various opions about who is right and who is wrong on this topic. But for the moment let me throw this out..

Let's assume that both dealers service the same number of vehicles. It seems that we have one dealer who is experiencing what I would call an overwhelming number of X tranny failures and the other experiencing what I would call an acceptable rate of failure. And lets throw out environmental factors (CA vs NY weather ect..) Is it possible that one dealers service department may be consistantly misdiagnosing the problem. Just reaching for a easy target so to speak with all the TL/CL failures?

For example.. Mr Smith brings his X into our CA dealer and complains that everytime he drives his car he redlines the rpms when he reaches a speed of 55 miles an hour. The tech at our CA dealer doesnt bother to have the customer give anything more than a brief desription of his problem and now on to the tranny guy with the brief explination. Now by Rob's own admission the tranny jobs are a pain in the ass and usually just dumped down the line to the pee on techs who certainly don't have near the knowledge a skill of a "master" tech. And since our pee on guy has seen so many Acuras with tranny problems we decide resolve the problem by suggesting that Mr Smith needs a complete tranny replacement. Now Mr Smith takes his X to our NY dealer who listens intently to the customer and takes a ride with the customer to recreate the "problem". While recreating the problem the tech at our NY dealer notices that Mr Smith is shifting his car into 4 gear. NY tech explains to Mr Smith this not the proper gear to be driving at hiway speeds and proceeds to show Mr Smith how to remedy the problem.

Now I am not suggesting that Rob is wrong and Tim right, I am simply suggesting that each may be diagnosing the problem differently. It's alot like going to the doctor and complaining of pain in your stomach. It might be your appendix which could rupture and kill you or might just be gas.
 

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one4gatr:

Now THAT was a post!! My take on Tim is that he's honest, likable, hard-working, people-oriented, and works for a real dealer that has a name in a real location that has a name.

TheRobSJ, let's see your dealer's name and location (city name). Then some of this forum's members who live nearby can go there and scope it out to see if: 1)you really exist, and 2)you have a reputation at that dealership of knowing what you're talking about. Then maybe we can decide whether or not you're full of crap. My experience tells me that most people with large chips on their shoulders couldn't finish a job if it were wrapped and tied in ribbon for them.
 

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Hi All:

___With today’s LA Times article, we finally have a real number of 1.6% of the 00 – 02 4 and 5 speed transmissions (this may or may not include the MDX’s?) failing with basically 2 years of service or less on them. Whether the MDX design has these problems or not, I am sure all of these transmissions including the X’s have some similarities. With 1.6% in total failing within the first 2 + years (average distance traveled maybe 20 - 25,000 miles), we can easily expect to see this number double or even triple by the time most of these vehicles hit 50,000 miles. I am speculating of course but my percentages seem reasonable to me at this point in time. Now we are speaking of 3.2% to almost 5% of all of these 4 and 5 speed transmissions failing. This is a bad transmission design whether Honda/Acura wants to recall them or not. It’s the redesign that will save AHMC from both the embarrassment of the poor publicity and current owners swearing off the Honda/Acura nameplate forever. I am sure there are quite a few TL/CL and even Odyssey owners that have already done this. In either case, 1.6% now only leads to a higher percentage later unless the defect is cured in all transmissions.

___Tim, I know you don’t like this but it’s up to you to

1) Find out if these same defects are in the 01/02 MDX transmissions and to

2) Find out if the defects have been fixed with a redesign and at what time the redesign was implemented into the current MDX owners transmissions if in fact their was a design flaw in them to begin with.

___I found yet another busted MDX transmission in the TSB area of the forum last night so it is something like 5, possibly 6 in 4000 or so MDX owning members in this forum to date and the number will keep growing, I am sure.

___Honda is in trouble with these numbers. Even though RobSJ’s numbers are out of whack for what the rest of the Honda/Acura dealerships have seen, there is something to this and I can only hope AHMC will fix each and every one of the defects for those that own a transmission with them.

___Frostyra: DaleB knows exactly which dealership Rob works at so it will only be a matter of time to figure out ~ how many MDX transmissions have been replaced in that dealership in the past few months/years …

___Good Luck

___Wayne R. Gerdes
___Hunt Club Farms Landscaping Ltd.
___[email protected]
 

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Totally agree with your point of view Tim, and no further need to be said. It is a rare occurance and is not likely to affect the majority of owners. We tend to have some picky members on this site, including myself at times. :2:
 

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Hmmmm

The topic of "rebuilt xmissions" raised by TheRobSJ should provide a reasonably clear and accurate picture of what is going on if information could be obtained:

Questions:

How many TL rebuilt xmissions are built every month?

How many MDX/Pilot rebuilt xmissions are built every month?

How many Accord V6 rebuilt xmissions are built every month? [sorry, personal interest, we have a 2001 Accord V6 and it also is named by the LA Times].

Are there backlogs for the rebuilds? Is/are the xmission shop/shops "working overtime".

This could be info available to Tim .... Tim are you willing to look into this? In all fairness, Tim, if I were you, I would say no!!!


In my experience, expecting AHMC to "tell it like it is" is sort of like expecting someone to ring your doorbell and hand you a check for a million dollars [nice thought, not very likely]. Such a shame, because a straightforward answer and reasonableness help many get through problems. Instead, I suspect that this is going to be another Toyota 3 liter game = there is no problem, should take better care of the vehicle, yada yada yada
 

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DaleB said:
Obviously everyone is looking at the problem from a different perspective. I think many owners on this board tend to make assumptions on not enough, or incorrect information. I have been guility of that myself, it's human nature.
That's why things like polls are to help spur some interest and participation, but are a long way from any true numbers Acura seems reluctant to reveal.

I give both Tim and Rob their due, within their own worlds. Whether an Acura is their vehicle of choice or not, they are entitled to their own opinions and to express their observations.

If I may paraphrase what 'vicpai' alluded to under another topic, these are only vehicles we are discussing not world-wide terrorism, or family values.
Let's enjoy the forum and take away what we can use, and give what helps others. That's my inflated 2 cents.
Amen, Dale.

Ard

PS. Don't assume San Jose California has the same numebr of vehicles in their service pool as Ray Laks in upstate NY....

Also, remember 1.6% is an average, and if Tim has seen ZERO, someone else is seeing 3.2%
 

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ardvarkus said:


PS. Don't assume San Jose California has the same numebr of vehicles in their service pool as Ray Laks in upstate NY....

Also, remember 1.6% is an average, and if Tim has seen ZERO, someone else is seeing 3.2%
No. The other one will be seeing lower than 3.2% based on the assumption that less number of vehicles are serviced at Tim's dealership comapring to the other one. :D

torchny
 
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