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Just picked up my Mdx with navi & Res. I asked for a free cargo net and moonroof visor but dealer would only give the cargo net upon recieving a perfect Acura survey. Is this a common experience?
The dealer is making over $4k and they can't even give out a $40 accessory without resorting to this tactic.:mad: Another bad Acura dealer experience!!
 

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leemdx said:
Just picked up my Mdx with navi & Res. I asked for a free cargo net and moonroof visor but dealer would only give the cargo net upon recieving a perfect Acura survey. Is this a common experience?
We did not experience that. I call that bribery (to be polite) or actually extortion and I am not sure it is even legal. I would report the bribe to Acura national ASAP in writing and CC a copy to your local dealership.
 

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PS: I noticed that this is your first post ...

... welcome to the group:cool:
 

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leemdx said:
Just picked up my Mdx with navi & Res. I asked for a free cargo net and moonroof visor but dealer would only give the cargo net upon recieving a perfect Acura survey. Is this a common experience?
The dealer is making over $4k and they can't even give out a $40 accessory without resorting to this tactic.:mad: Another bad Acura dealer experience!!
I would refuse the net (under $40 incl shipping from Tim) and give them the survey they deserve!
 

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What is the name of the dealer?
 

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Dealer Extras

I don't even get a free check up oil change ! They did offer me a bottle of "Kirkland" bottled water however.
 

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Leemdx,

You were bribed by a worm dealer. The tactics to insure good surveys are sickening and have been the subject of interesting discussion (link below). I hope that you told your dealer exactly what he could do with his accessory and that your survey results would reflect your experience--which was hampered by an attempted bribe.

Welcome to MDXville. You bought a great vehicle that you will only love more as you spend time behind the wheel.

http://www.acuramdx.org/forums/showthread.php?s=&threadid=9841&highlight=survey
 

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Welcome to the group! Another dirtbag dealer!
 

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Just keep in mind that your survey results are revealed to the dealer.
 

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Welcome leemdx.

Tell the dealer that the price for a perfect Acura survey just went up. For nothing short of side steps will you give them a 5.:jester:
 

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leemdx said:
Just picked up my Mdx with navi & Res. I asked for a free cargo net and moonroof visor but dealer would only give the cargo net upon recieving a perfect Acura survey. Is this a common experience?
The dealer is making over $4k and they can't even give out a $40 accessory without resorting to this tactic.:mad: Another bad Acura dealer experience!!
Congratulations and welcome leemdx. I haven't heard of this tactic by a dealer. Where's hockeyplayer???

leemdx, What rating did you give them?
 

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Wecome to the group, leemdx,
Originally posted by BaldEagle Welcome leemdx.

Tell the dealer that the price for a perfect Acura survey just went up. For nothing short of side steps . . .
. . . and a partridge in a pear tree . . .:2:
 

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I had the same thing happen to me when I went to go pick up my MDX... I asked the sales rep for some touch up paint and he said he'd have to look into that... 10 mintues later when we're sitting at his desk doin the paper work and givin him the check, he pulls out the touch-up paint FROM HIS DESK and says oh here's ur touch up paint and also Acura will be calling you within 5 days for a survey... if you could please give me a 5, i dont know its weird, if you give me a 4 or something, u get a zero... i was like dont worry... it'll be 5s all the way down. The sales rep was awesome throughout the whole buy so he was obviously gonna get 5s, but what he did kinda made me... mad? i dont know, but it wasnt cool. It's wrong to bribe people, but hey... i got touch-up paint... how much is that worth anyways? eh... he was a good guy and he deserves all 5s, but i just didnt like they way he approached the survey part... i'm lovin my new NBP/Ebony X guys... it is absolutely unbelievable... drive to believe... my God is it great!!!!! later...
 

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Black-Bling-MDX,

I am getting a little off the subject, but I noticed you seem to e a MErcedes kinda guy. Just wondering did you also test the Mercedes SUV before the MDX purchase?
 

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NO WAY!!!! I know the Mercedes SUV sucks, some of my friends have bought it and they are not too happy with it, and i have always hated it. Mercedes quality is going down a lot! Acura was mainly my first choice.
 

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Leemdx,

Well, what can I say. I got my car from a dealer that has a bad reputation in terms of inflating prices and forcing options and all that stuff. Well, they gave me zero hassle for telling them I want an MDX with NO accessories, and they gave me the MSRP price straight up, no bull. And then, 1 day before picking it up, I asked the sales manager to throw in free wheel locks and free cargo cover, and he agreed right away. We all know that dealers charge crazy amounts for accessories, so let's look at Tim's price on hondacuraworld. The wheel locks are like 35 bucks I think, and the cargo cover is 118. Not bad to get those for free eh? I wanted to ask for free all-weather mats but eh, I decided that's maybe pushin' it. Especially after I got them to half the margin they were getting on the money factor.

What burns me is, just yesterday, I learned that a good friend of my gf knows the dealership's general manager really well! ARGH! If I had known earlier...I probably woulda gotten at least 1000 off MSRP, and free oil changes. Darn. Oh well, next time. :(

Oh wait, he DID say he also knows the manager of the service dept. Hmm...maybe I'll get major discounts on all service related stuff after all. :4:
 

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oh, man...

i HATE stories like this... this is why i only deal with hopkins acura in redwood city, ca... they just DO grade 5 work in both sales and service so they don't have to blackmail or arm-twist anyone... all they've ever asked me to do was please complete the survey when acura calls.
 

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I didn't get free accessories - instead, they screwed me over with the financing by not giving me the special 3.99% rate through Acura. Instead, they put me through Chase so they can make an additional $1800 on top of the sale price - invoice figure.

When I left, the dealer told me that I have to rate them a 5 in every category. A 4 doesn't mean anything for them... I'm going to call Acura Client Services and tell them how I really feel.
 

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MoogieBoogie said:
I didn't get free accessories - instead, they screwed me over with the financing by not giving me the special 3.99% rate through Acura. Instead, they put me through Chase so they can make an additional $1800 on top of the sale price - invoice figure.

When I left, the dealer told me that I have to rate them a 5 in every category. A 4 doesn't mean anything for them... I'm going to call Acura Client Services and tell them how I really feel.
:mad:

What did they mean "have to rate them a 5 in every category"? If they told me that, they would "have to" pull my foot out of their @SS! I would especially complain or at a minimum seek a reason of why you were not offered the 3.99% rate via Acura.

That stoy just makes me :3:
 
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