I agree if it's simply a problem not with the salesperson. I didn't give 3s and 4s based upon my 4-month wait or paying MSRP. I understood this was part of the process. However, if the salesperson knows that I need to sell my car or I have ordered accessories from the salesperson, I expect that (1) I will not have to beg repeatedly to get my build date and (2) that the accessories will arrive with the car. Neither of these two happened for me. I didn't think my dealer was horrible but the salesperson certainly didn't deserve all 5s either. My feeling is that this would not have happened with Lexus. Thus, very few fives on the survey. If that's unfair then complain to Acura not customers who pay for good service and then do not get it.TONYSFINS said:okay guys I understand how you feel about the survey as a ACURA SALES REP let me give our take on it. Our compensation is reflected in these scores. I have been with Acura for over 11 years , this year Acura went to a phone survey 1-5 scale. If we get a 5 we get 100% 4-1 = 0%, we need to average 97% so if one out 10 gives you a 4 then your at 90%. If you honestly have a problem with someone other than the sales rep write a letter to the GM or Acura. Don't kill the sales rep!!!!!!!! We might be spaztic about the survey, now you know why.