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Hi There;
We have a 2012 MDX Elite which has been using a lot of oil. We took it to the stealership to have the oil consumption issue checked out while it was still under warranty. They made us fill out an oil consumption report and we also took pictures of the dipstick showing no oil in the engine at regular intervals. Nothing happened from them with regards to a fix. Now the warranty has run out and we received an email from our Service person (my comments in brackets):
"The Client Relations (at Acura Canada) contact is pretty straightforward, and no matter which way we look at it, since the car is now out of warranty anything we do would have to go as Goodwill.
Like I have previously mentioned the vehicle needs a engine rebuild in order to fix the oil consumption. The estimated cost is $9000 (Canadian $$ YIKES) and that would include a new / re-manufactured short block and cylinder head rebuild.
We do not want to turn you away without offering assistance. My service manager has agreed to cover part of the cost (probably very minimal) if you decided to go ahead with the repairs.
The other option would be possibly trading the vehicle in. I've been talking with (Sales Manager) and he would be willing to work out a fair price on a new vehicle considering the circumstances."
What should we do? Seems like they waited until it would not cost them money and then try to get us to buy something else!!
We have a 2012 MDX Elite which has been using a lot of oil. We took it to the stealership to have the oil consumption issue checked out while it was still under warranty. They made us fill out an oil consumption report and we also took pictures of the dipstick showing no oil in the engine at regular intervals. Nothing happened from them with regards to a fix. Now the warranty has run out and we received an email from our Service person (my comments in brackets):
"The Client Relations (at Acura Canada) contact is pretty straightforward, and no matter which way we look at it, since the car is now out of warranty anything we do would have to go as Goodwill.
Like I have previously mentioned the vehicle needs a engine rebuild in order to fix the oil consumption. The estimated cost is $9000 (Canadian $$ YIKES) and that would include a new / re-manufactured short block and cylinder head rebuild.
We do not want to turn you away without offering assistance. My service manager has agreed to cover part of the cost (probably very minimal) if you decided to go ahead with the repairs.
The other option would be possibly trading the vehicle in. I've been talking with (Sales Manager) and he would be willing to work out a fair price on a new vehicle considering the circumstances."
What should we do? Seems like they waited until it would not cost them money and then try to get us to buy something else!!