Dude-WarpSpeed said:
If that happens to me...I take that sales punk to the back of the alley and beat his ass in....There is NO ROOM for MISTAKES when it comes to ordering an Acura MDX knowing the waiting time.
Dealer Nightmare
This is my nightmare. Back in Feb 2001, I ordered a Granite Green MDX with Side steps.I knew the wait would be about six months and I had no problem with it. I was not in a big rush.
Well in September I get a call that my car was finally in. I call my dealer to finalize the lease numbers and he gives me a quote that is about $70.00 a month more then he originally quoted me. He tells me that he used the wrong sales tax figures in the original deal. He was giving me the business.
I then decided to purchase the car and we came up with a figure.
The day before I was going to pick up the car the dealer calls me up to tell me that they put running boards instead of side steps on my Car. I said fine I could live with that.
The next day I go in to pick up my car, I pass a Burgandy Mdx with running boards that is parked in front of the dealership. I see my salesmen and ask him where my car is. He tells me, "I just walked by it". I could feel the veins in my neck pulsating. He had ordered the wrong color.
He tells me to take it or leave it. That is when I lost it....
I have to go now. To be continued tomorrow. (All My MDX'S)Haha
Well in September I get a call that my car was finally in. I call my dealer to finalize the lease numbers and he gives me a quote that is about $70.00 a month more then he originally quoted me. He tells me that he used the wrong sales tax figures in the original deal. He was giving me the business.
I then decided to purchase the car and we came up with a figure.
The day before I was going to pick up the car the dealer calls me up to tell me that they put running boards instead of side steps on my Car. I said fine I could live with that.
The next day I go in to pick up my car, I pass a Burgandy Mdx with running boards that is parked in front of the dealership. I see my salesmen and ask him where my car is. He tells me, "I just walked by it". I could feel the veins in my neck pulsating. He had ordered the wrong color.
He tells me to take it or leave it. That is when I lost it....
I have to go now. To be continued tomorrow. (All My MDX'S)Haha
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If that happens to me...I take that sales punk to the back of the alley and beat his ass in....There is NO ROOM for MISTAKES when it comes to ordering an Acura MDX knowing the waiting time.
Warp-WarpSpeed said:I got back early, so I can finish my story.
When he told me to take it or leave it, I went off on him and the other salesmen had to seperate us. It was ugly. They threatened to call the cops on me.
As you probably guessed, I left with no car and a check for $38,000 in my pocket..I was really bummed. This was a saturday and there were no managers around. That monday I called the dealership and spoke to the General Manager. All he said was that he would look into it. There was no apology even after I apoligized for losing my cool and explaining all the mistakes the salesman made.
The salesman calls me a few days later and again doesn't apologize for his mistakes. He tells me that he was not the one who ordered the wrong color, it was one of the girls who does the paperwork.
He offers to get me a 2002, for the same price as 2001 and add some accessories at cost. "I should get it in late Nov early Dec". I agreed, and of course the car doesn't arrive until Jan 25. I am picking it up Jan 31.God willing. I will give you guys the dealerships name after I pick it up. You never know...
"Once bitten...I NEVER forget.." What I recommend is to do the following. Have them type up a letter in THEIR dealership letter head promising you a 2002 for the SAME price with accessories per your negotations. Within that letter have them also put in the EXPECTED date in which your vehicle arrives on THEIR parking lot..NOT when the expected build date is. Once that is done have them put in writing that they will GIVE you the VIN(Vehicle Identification Number) once the vehicle is set to be on its way from Canada. Remember...CYA(COVER YOUR ASS) if the dealer can make that mistake...they will make it again.
What troubles me is this...Car sales men are compensated base on closing a deal. If I was that car salesman...I would make sure that I over see the paperwork to make sure that my clients get what he paid for. Afterall...sales are base on walk ins, call outs and such...AND MOST importantly...more sales are base on your service to your first client and referrals from the happy clients that get excellent service from you...So the notion of this guy not apologizing and not getting it right the first time tells me that he is a novice!!! What a joke! No wonder he is selling cars and not other ticket items that are MUCH more important to the world...Am not saying that cars are not important..Hell what will I do if I dont have a nice car to drive in...But...man...this is one sales guy that possess no managerial or sales management skills. He needs to go back to salesmanship school.
Good Luck..Warp take my advice seriousl if you are planning to take delivery of that vehicle. I dont wann see you let down again.
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