I'm sure it's true in many cases that they just say it's normal to make you go away. On the other hand, vehicles are exponentially more complicated than 10 years ago so it's impractical to go into a complicated engineering discussion to explain why it works the way it does. Or maybe it is in fact just a poor design, but it is working as designed and it's not easily fixed, by the dealer or manufacturer. Also, most people never noticed half the stuff discussed on this board, so incentive is low.They say "it's normal" to everything until a fix come out or enough ppl complain.
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