[ardvarkus]

Mesa;

Sorry to hear of the troubles. The tear in the dash is F'ing UNFORGIVABLE. (PArdon me, but it boils my bllod and it's not my car)

I assume/hope it is printed ON THE SERVICE RECORD.

Two comments: I NEVER schedule service on a Friday. I want to be in a position to just say "Hey, no problem- I'll just hold onto these hear loaner car keys and you can finish it tomorrow". I call in the afternoon and have them fax over the documents- that way I KNOW it's done.

(I once kept a loaner over the weekend and took it on a business trip through Wednesday night- last time my vehicle wasn't done. This wasn't an Acura.)

Write a letter to Acura. The only way they can fix their dealer network is with Ammo from consumers. Surveys are fine, but documented examples of working being avoided (thud) in exchange for billable work (oil change) plus damage to the dash (which they will either try to "repair" or bill to Acura as a warranty) are important to them. I've spent some time talking to the district manager, and as a result get stellar treatment. and I an NOT an easy customer.

BTW, comment about Lexus: Is it possible the owner profile is such that the same level of service at Lexus and Infiniti (or Acura or BMW) is perceived differently? Are expectations of customers different based on what they drive?

Good Luck- Don't let em patch the dash.

Ard

 

[ardvarkus]

Ray;

I own an infiniti too. Gotta tell you though, there's no Y in infiniti....

But I do agree with the level of service, especially with the Q.

I have also lamented the difference in Customer service quality, and had a frank discussion on this with the Acura rep- don't know what they will do, but feedback is key.

Ard

 

[ardvarkus]

Sorry to hear about your experience MesaBeige... Stay on their as$ for as long as it takes to make it right!
:3:

EVEN IF IT IS TWO YEARS AGO!!