Since I also own an Infinity I can attest to the exemplary service that I get from them. Also, since I have moved many times since I bought the infinity I have used no less than 4 Infinity dealers for service. Without exception I have always recieved professional service and have always recieved a loner Infinity while they worked on mine. When I took my MDX in for an accessory installation they gave me a rental Saturn base model that was a pile of c**p and only after I asked for it. Don't get me wrong I love my MDX and believe that is second to none. However, if Acura wants to really play with the big boys in the luxury market they better choose their dealers more carefully and provide a level of service comensurate with their competion. I can assure you that if Infinity or Lexus offered a similar competing product to the MDX I would have have purchased it in a heartbeat.