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Well, I took my baby in for the first service. Let me tell you the story since I'm going to write it up and send it to Acura anyway.
I've got the thud/crunch thing going pretty well. I hear it every time I go over a decent bump - sounds like the right front shock to me. The sound is the same as when a shock has gone bad. So I called the Leith Acura, Cary NC dealership two miles from my home on Thursday and asked if there was some way to squeeze me in on Friday since I'll be out of town Mon-Fri for the next two weeks. They were very nice and said yes but it would be busy and they couldn't promise they would get to it. Positive so far...
Friday morning I drop it off and ask the service guy if he recommends changing the oil before the 7500 miles in the manual - he convinces me I should so I ask him if they might be able to do it and he adds it to the order. I remind him that I also stopped by a month ago about the radio replacement because of presets 4 & 5 and he said he would check on it.
At 2:30 PM I called him and he said they were just going to take it in the back and that they also had the touchup paint I requested. I told that I already picked it up so I wouldn't need it. He also said the radio was in and I told him that since I had not planned for that to be done I had not taken the CD's out of the radio so could he please do that for me.
When I picked up the car:
a) they had not been able to replicate the thud (I heard it twice driving away from the dealership!!) I don't know what to think since everyone who rides with me also hears it.
b) they put the touchup paint on the bill without labeling it so that after I paid and questioned why the oil change was so much ($43) they told me the touchup paint was on it and therefore we redid the bill with a credit for $6.
c) the tech who worked on the MDX put the CD's someplace and didn't tell anyone and left so I had to search for them in the MDX.
d) THEY PUT A SMALL TEAR IN THE DASHBOARD MATERIAL JUST NEXT TO THE RADIO!
When I explained to the service that I was not happy with service I received, he immediately starting to rebutt me saying that he had squeezed me in and then was able to do the oil change, and that even though there are other people waiting for their radios to be fixed, he did mine.
I about lost it. I reminded him that I was one paying the bill, not him, and I expect excellent service on a $40K automobile. Especially since I didn't hold him at gunpoint to do the oil change and radio. Also, that if the radio was mine to be fixed, they should have called and told me it was in, or if it was not mine what they h--l were they doing putting me ahead of someone else. And finally I couldn't believe that he was saying that because it was a busy day it was OK to make mistakes!
As you can tell, I'm still po'd. Now we'll see what their going to do about the tear in dash.
Thanks for letting me vent. I may start driving longer distances to other Acura dealership for service if this is any indication of this dealerships abilities and attitude.
I've got the thud/crunch thing going pretty well. I hear it every time I go over a decent bump - sounds like the right front shock to me. The sound is the same as when a shock has gone bad. So I called the Leith Acura, Cary NC dealership two miles from my home on Thursday and asked if there was some way to squeeze me in on Friday since I'll be out of town Mon-Fri for the next two weeks. They were very nice and said yes but it would be busy and they couldn't promise they would get to it. Positive so far...
Friday morning I drop it off and ask the service guy if he recommends changing the oil before the 7500 miles in the manual - he convinces me I should so I ask him if they might be able to do it and he adds it to the order. I remind him that I also stopped by a month ago about the radio replacement because of presets 4 & 5 and he said he would check on it.
At 2:30 PM I called him and he said they were just going to take it in the back and that they also had the touchup paint I requested. I told that I already picked it up so I wouldn't need it. He also said the radio was in and I told him that since I had not planned for that to be done I had not taken the CD's out of the radio so could he please do that for me.
When I picked up the car:
a) they had not been able to replicate the thud (I heard it twice driving away from the dealership!!) I don't know what to think since everyone who rides with me also hears it.
b) they put the touchup paint on the bill without labeling it so that after I paid and questioned why the oil change was so much ($43) they told me the touchup paint was on it and therefore we redid the bill with a credit for $6.
c) the tech who worked on the MDX put the CD's someplace and didn't tell anyone and left so I had to search for them in the MDX.
d) THEY PUT A SMALL TEAR IN THE DASHBOARD MATERIAL JUST NEXT TO THE RADIO!
When I explained to the service that I was not happy with service I received, he immediately starting to rebutt me saying that he had squeezed me in and then was able to do the oil change, and that even though there are other people waiting for their radios to be fixed, he did mine.
I about lost it. I reminded him that I was one paying the bill, not him, and I expect excellent service on a $40K automobile. Especially since I didn't hold him at gunpoint to do the oil change and radio. Also, that if the radio was mine to be fixed, they should have called and told me it was in, or if it was not mine what they h--l were they doing putting me ahead of someone else. And finally I couldn't believe that he was saying that because it was a busy day it was OK to make mistakes!
As you can tell, I'm still po'd. Now we'll see what their going to do about the tear in dash.
Thanks for letting me vent. I may start driving longer distances to other Acura dealership for service if this is any indication of this dealerships abilities and attitude.
