Acura MDX SUV Forums banner
1 - 20 of 21 Posts

·
Registered
Joined
·
2,928 Posts
The diff fluid and washers is about $35. Can change it in 15 minutes. Dealer labor rate is about $100/hr. So $60. Dealer may charge you up to 1 hour still, so closer to $135.
The motor oil is about $30. Can change it in 15 minutes. Dealer labor rate is $100/hr. So $55. Dealers are usually pretty good about sticking to around $60 for this. So let's use $60.
Rotate tires up on a lift takes literally like 5 minutes. Dealer labor rate is $100/hr. So $8.33. I usually see dealer cost around $35.
So my estimate is a dealer should probably charge you under $120 for these services, but are more likely to charge around $230 since they're a for profit business.

From a quick google search, I see charges around $250 to $300, but I consider $300 range a rip off (even $250).

Discount all the dealer labor and DIY, and you're looking at about $65-70 total.

Check prices al la carte to see if it comes out cheaper. The only difference would be lack of "inspections," if some dealers even really do those.

Oh yeah, some tire chains will rotate your tires for free. I think America's Tire/Discount Tire does that. But it's best to just call around and see. It's really not hard to do if you have four jack stands. The vehicle has center lift points to easily get the MDX up.
 

·
Registered
Joined
·
334 Posts
I was quoted $300 for oil change , rotate tires and to change differential .
This looks like too much or no . Oil change I can do but not rotate tires . Suggestions
Are you in NorCal? If yes, I will help you do it free of charge. It's very easy to do.
 

·
Registered
Joined
·
672 Posts
I was quoted $220 for a B16. But then they determined I needed new engine and cabin air filters, for which they charged $80 (double the Acura list price). When I got the bill they added another $200 for cleaning out the air intake from a mouse nest. Needless to say I will be looking for a new source of service...

Greg
 

·
Registered
Joined
·
672 Posts
So does anyone wonder why car dealers are considered untrustworthy?

It would be nice if Acura would follow Tesla's lead and just jettison the SOBs. They could sell the cars off a price list, no discounts (or perhaps volume discounts for fleets). No more ripping off those who don't know how to negotiate. And service would be about keeping customers coming back for their next car, not fleecing them on their current one. OK, I'll snap out of it now...

Greg
 

·
Registered
Joined
·
3,817 Posts
Do you have an itemized bill for that? It'd be interesting to see what they charged for each item to be able to arrive at $500.

Don't forget that you can take your vehicle to 'any' Acura dealer for service and warranty and it pays to shop around. On top of that you could have independent shops do some work and if so inclined you could do some work yourself - ex: oil/filter change, rotate tires, etc.
 

·
Registered
Joined
·
672 Posts
I didn't look at the bill carefully before now, as I was so mad. The SA had left the impression that it would be about $300, and had slid the card bill over for signature without discussing the increase. I didn't notice until I got home. Of course I should have checked before signing, so my bad too. I was told that the B16 would cost $220 (perhaps a discount price) so the $279 was a large price increase on the basic service. The $88.50 for the two filters is just unadorned greed, as the MSRP for the engine filter is $24.95 and the cabin filter is $21.66 for a total of $46.61 (and at discount less than $33 for the OEM parts). (There shouldn't be any installation charge as the inspection is included in the basic service.) The hour to clean up after the mouse is hard to assess, but I don't doubt there was a mess to clean up - I park outside. If they had just stuck to the original $220 and MSRP for the filters the price would have, and should have, been $100 (or 20%) less and they still would have done well.

B Service: $174.00
1 Service (Rotate Tires & check brakes : 25.00
6 Service (Replace differential fluid): 80.00
Replace engine air filter: 40.00
Replace cabin air filter: 48.50
Clean cabin filter compartment & blower motor: 140.00

Total: $507.50
 

·
Registered
Joined
·
2,928 Posts
I didn't look at the bill carefully before now, as I was so mad. The SA had left the impression that it would be about $300, and had slid the card bill over for signature without discussing the increase. I didn't notice until I got home. Of course I should have checked before signing, so my bad too. I was told that the B16 would cost $220 (perhaps a discount price) so the $279 was a large price increase on the basic service. The $88.50 for the two filters is just unadorned greed, as the MSRP for the engine filter is $24.95 and the cabin filter is $21.66 for a total of $46.61 (and at discount less than $33 for the OEM parts). (There shouldn't be any installation charge as the inspection is included in the basic service.) The hour to clean up after the mouse is hard to assess, but I don't doubt there was a mess to clean up - I park outside. If they had just stuck to the original $220 and MSRP for the filters the price would have, and should have, been $100 (or 20%) less and they still would have done well.

B Service: $174.00
1 Service (Rotate Tires & check brakes : 25.00
6 Service (Replace differential fluid): 80.00
Replace engine air filter: 40.00
Replace cabin air filter: 48.50
Clean cabin filter compartment & blower motor: 140.00

Total: $507.50
Damn that blows man. Did you authorize them to clean it out? They cannot technically proceed without your consent unless you asked them to check it.

Sent from my Pixel using Tapatalk
 

·
Registered
Joined
·
672 Posts
Yes, I authorized them to replace the filters. He said something about not to worry about cleaning out - I guess the mechanic changed his mind. And I think that is why he said nothing at the end: he would have been stuck in the middle. Coward. Personally I am not nearly as upset about the mice droppings as I am about the doubled prices on the filters, the failure to give me the agreed price on B16, and mostly not discussing the extra billing.

Greg
 

·
Registered
Joined
·
3,817 Posts
Replace engine air filter: 40.00
Replace cabin air filter: 48.50
Clean cabin filter compartment & blower motor: 140.00
Thanks for posting the numbers - it'll help others here on the forum.

Just for future reference - these things are very simple and much less expensive to do yourself. The cabin air filter takes 1-2 minutes to replace just by opening the glove box and popping off the cover for it and the filter is substantially less expensive to buy even by just buying it at the Acura parts counter.

The engine air filter is also easy to replace and not that expensive.

There's normally no need to clean out the air filter compartment but it sounds as if you had mice in yours I guess in which case it would make sense to clean. I don't know what they did to warrant the $140 but it may have involved some disassembly/reassembly rather than a quick vacuum.

It sounds as if there wasn't a 'meeting of the minds' on the service to be performed and that this dealership is perfectly happy to upcharge all the way. You might want to do what I suggested earlier - do some things yourself and shop around for the things you don't want to do and now you have the knowledge that this dealership isn't on your side when it comes to pricing.
 

·
Registered
Joined
·
672 Posts
I bought the MDX from a Seattle area dealer, saving a bit of money in the process. While I didn't have a great experience with one of our Portland dealers during negotiations, the other was good and so I decided to have my maintenance during warranty done there and, depending on the experience, in the future. The first, A1, maintenance was a good experience at a premium, but not obscene, price. But this one is over the top. I will probably try the other dealer for the remaining half of the basic warranty period. Once the warranty is out of the picture I will only be going to the dealership for problems that need their skills (i.e. damn few). While I have changed a lot of oil/filters in my life, at this point I generally just go to a quick change place for oil. The need for special oil may require some other approach, such as an independent mechanic. Or maybe I will crawl under the car myself - it is no big deal, and the oil is available at a good price at Costco, a Fram Ultra oil filter would be an improvement, and I already have a supply of sealing rings for the drain plug. It is easy to get quality air filters on the web for $25 for the set, and as you have said it is quite easy to do the replacement myself.

As for the cleaning charge, to clean up after a mouse does require enough access to be able to wipe down the air duct to remove the urine residue, or the smell will persist for a very long time (voice of experience here). And if the mechanic just pulled out the old filter I would expect the droppings would fall down into the blower. So I am guessing that the blower had to be removed as a result, and from there it might be possible to reach up and wipe down the duct. I am guessing that the $140 represents one hour of labor, and it is possible that it took that long. My guess is that the SA made the offhand remark about the cost of cleaning before he knew how much time was needed, then chose to sneak it by me rather than explain that he had to charge for it. So the real problem is the way the SA dealt (or really didn't deal) with an awkward situation; I won't argue about that cost because it is quite plausible and I have no evidence to the contrary.

The higher billing than promised for the B16, the ridiculous charge for the filters, and failure to own up to the higher costs for cleaning (not the costs themselves) are the problems for me. The $500 bill had me pretty p***ed-off as it was a surprise after the fact, and it has been helpful to now go back and reflect on it. Had the SA brought it up at the time I would have noticed the discrepancy in the basic B16 costs and the bill would have been corrected by $59 - the rest I would have chalked up to high dealership prices (and would have done things differently in the future). But sneaking the whole thing past me without a discussion was just cowardly. And, as I have said, it certainly was my mistake not to go over the bill before paying - thinking that I knew what it would be is no excuse.

Live and learn...

Greg
 

·
Registered
Joined
·
320 Posts
Discussion Starter · #14 ·
Here is my itemized bill for B16
B16 was 262 included oil change , differential fluid . Parts were 92 and labor 196
During the inspection he found tires needed balance and alignment . That cost 100 for balancing and 129 for alignment .

Total :- 491 . Next time I will shop around.
 

·
Registered
Joined
·
21 Posts
My A16 was about $360 after haggling and coupons. That was with a front rotor resurface which was $150. So I guess I did pretty good on this one. The A16 is oil/filter, rotate tires and differential fluid. I ordered engine and cabin air filters (OEM) for my '13 and my wifes '16 Odyssey for $65 off Amazon.
 

·
Registered
Joined
·
85 Posts
That cabin filter is a total rip off. I get mine on Amazon for about $8 and it doesn't take anything to replace it. Really easy. Get the Fram Fresh Breeze. Its much better than the dealer one. The item number on it is CF10134
 

·
Registered
Joined
·
78 Posts
You can take the rotors off yourself and go to a friendly local auto parts store (FLAPS) and have them resurface the rotors. I think our FLAPS charges $10 each. Depending on how busy they are, sometimes they'll do it while you wait and you can stand around and watch how they do it.
 

·
Registered
Joined
·
2,928 Posts
Nice. Bernadi is pretty fair it seems, for service and parts. They get a lot of online traffic so I wonder if that's partly the reason. Most dealerships seem to act like they're still in the last century and know nothing about competition.
 

·
Registered
Joined
·
870 Posts
Most dealerships seem to act like they're still in the last century and know nothing about competition.
Perhaps because most of their customers act like they are still in the last century and know nothing about competition. People howl if a bag of toilet paper is a buck more at Target than at Walmart, but they hand over a blank check to the dealer service department.

Then there are guys like us who get all greasy crawling under our cars cuz it's less painful than dealing with dealer "service advisors" who don't know one end of a dipstick from the other.
 
1 - 20 of 21 Posts
Top