I also was upset by the way Acura dealerships deal with their clients.
I expected much more friendly service from them and less pushy. At one dealership, we visited with my wife, salesperson just sat with his legs crossed looking up at us standing(even didn't bother to offer to have a seat) in front of him and cried how difficult his life is. No offering to have a test drive even though a car was available(but it's by appointments only). Looked like unhappy when we asked to show the car. Referred to himself as a "best producer".
At the other location everything was great including salesman, but they had a "rule" - you have to buy some accessories. Was not a big deal actually(they had more or less reasonable prices and allowed to pick less costly ones), but why should they force it? It's not what luxury is about.
Finally, I found the dealer who offered an MDX for MSRP with NO forced accessories. Plus a little faster than the previous one. I felt good with them(no pressure, very friendly and easy to deal with) and left a deposit. I got my car almost as promised and was happy ..., but small things came in finally at delivery time. Actually at signing time(till then it was pretty good). And it was a real disappointment since they were small(comparing to the whole price and class of the car and previous service).
The thing is that when I ordered a car and got a copy of the order form I found out that it had wheels locks and window itching imprinted in it. I immediately asked my contact person at the dealership if it means that I have no choice, but got them installed(at that point I already new that they install them "by default" and try to charge when people come to get the car and that I could've gotten them for more than twice less). I was told - NO, if you don't want, you don't get them.
Of course, I got them installed(not that I was unprepared to find that). Main points of the following discussion/negotiation with the sales mngr. were:
1. His - we always do it and it can't be removed, labor is already done and if you don't want them, wait for another car, we could've sold the car easily for $3K more and still can if you won't take it, but we are honest and don't do that but sell our cars for the people in line and at MSRP, some other crap and finally, - just take the car and "BE HAPPY" it's so small etc.
2. mine ... okay it's pretty obvious. I just turned their last shot at them - it's so small for you, just waive the price....
It took some time(my personal I have to mention) and finally I got locks for free and a good deal on the other item in exchange on "excellent survey" from me, which they almost had before that anyway.
That's what I do not understand at all, - why should they make those "deals"? Why can't they just call and ask if a customer wants those options? I just don't want to have a "forced luxury", since it looks cheap.