I guess there isn't much point in posting this except to vent, and ask if others have had similar experiences. We recently purchased a Lexus and both the sales and purchase process were exactly what you would expect from an organization that is concerned with customer satisfaction. My experience from the only Acura dealer in town has been anything but...
I was greatly impressed with the sales process at our local Acura dealer, they allowed me to drive the MDX overnight, and were able to provide me the answers to any questions, I couldn't have asked for a better experience. I placed the order and it has been the delivery process that has been really lousy. If I wasn't educated by so many of you on this board I might not know if anything was out of the ordinary. I was given two separate build dates and am still without an MDX.
I was given a build date of 10/28-11/01, and based on what everyone has said from their experiences I called my dealer sometime around the 11/5 to request a VIN so I could lock in my financing, dealer said they didn't have the car listed on their transit report (yes, I was speaking directly with the manager.) I continued to call the dealer and they continued saying the VIN was not on their transit report. Long and short of it, the dealer essentially said that the car disappeared and could give no better explanation. But wait, days later they then tell me that everything has been corrected and that I have a new build date which should end on 11/18. you guessed it! Here I am again waiting, without a VIN number, without the dealer being able to give me a reason. Every time that I speak to the manager he acts as if nothing is wrong and tells me that I should get my VIN number any day. I told him I understood that the VIN should be on the transit report which should be in a day or so after the build date. His only answer is that is not always the case.
At this point I am really stuck and frustrated. My wife and I just had our first child and are now making due with only one car. I work really crazy hours and making due with one car has put an extra pressure on us when we didn't need one. We sold our other car shortly before our first build date when we got an offer much better than what the dealer would have given us.
The thing that gets me is that there doesn't seem to be any accountability, no concern for their reputation, and the fact that the manager continues to bold face lie to me about what is normal in the delivery process. Sorry to sound like I am whining, but I was hoping that you all might have some ideas or insight.
I was greatly impressed with the sales process at our local Acura dealer, they allowed me to drive the MDX overnight, and were able to provide me the answers to any questions, I couldn't have asked for a better experience. I placed the order and it has been the delivery process that has been really lousy. If I wasn't educated by so many of you on this board I might not know if anything was out of the ordinary. I was given two separate build dates and am still without an MDX.
I was given a build date of 10/28-11/01, and based on what everyone has said from their experiences I called my dealer sometime around the 11/5 to request a VIN so I could lock in my financing, dealer said they didn't have the car listed on their transit report (yes, I was speaking directly with the manager.) I continued to call the dealer and they continued saying the VIN was not on their transit report. Long and short of it, the dealer essentially said that the car disappeared and could give no better explanation. But wait, days later they then tell me that everything has been corrected and that I have a new build date which should end on 11/18. you guessed it! Here I am again waiting, without a VIN number, without the dealer being able to give me a reason. Every time that I speak to the manager he acts as if nothing is wrong and tells me that I should get my VIN number any day. I told him I understood that the VIN should be on the transit report which should be in a day or so after the build date. His only answer is that is not always the case.
At this point I am really stuck and frustrated. My wife and I just had our first child and are now making due with only one car. I work really crazy hours and making due with one car has put an extra pressure on us when we didn't need one. We sold our other car shortly before our first build date when we got an offer much better than what the dealer would have given us.
The thing that gets me is that there doesn't seem to be any accountability, no concern for their reputation, and the fact that the manager continues to bold face lie to me about what is normal in the delivery process. Sorry to sound like I am whining, but I was hoping that you all might have some ideas or insight.