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Discussion Starter · #1 ·
Hello,

I purchased a 2022 MDX (Technology) over the weekend under the assumption that this vehicle had a WiFi Hotspot via ATT.

The fact sheet on the car lists HotSpot and then references needing an ATT plan and the Infotainmnet system also has a selection for the ATT Hotspot.

I was able to go to the ATT / Acura site and register my VIN for the free 3 month trial offered by ATT, however while the account says everything is working, the car reports the feature not being available and no data is ever tx/rx with ATT.

I called ATT and they claim that the MDX is not a car that is enabled for their services, only the RDX. I haven't got a response from Acura yet but was wondering if anyone else with a new MDX has successfully enabled the ATT Hotspot in their car.

Thanks!
 

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Hello,

I purchased a 2022 MDX (Technology) over the weekend under the assumption that this vehicle had a WiFi Hotspot via ATT.

The fact sheet on the car lists HotSpot and then references needing an ATT plan and the Infotainmnet system also has a selection for the ATT Hotspot.

I was able to go to the ATT / Acura site and register my VIN for the free 3 month trial offered by ATT, however while the account says everything is working, the car reports the feature not being available and no data is ever tx/rx with ATT.

I called ATT and they claim that the MDX is not a car that is enabled for their services, only the RDX. I haven't got a response from Acura yet but was wondering if anyone else with a new MDX has successfully enabled the ATT Hotspot in their car.

Thanks!
I received the exact same response on my system when setting up. I pretty much ignored it for now and added it to the list of items I’m trying to resolve. I also realized that you can’t run wireless CarPlay and hotspot at the same time, since wireless CarPlay creates a local WiFi network, overriding the vehicle’s AP hotspot.
 

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I received the exact same response on my system when setting up. I pretty much ignored it for now and added it to the list of items I’m trying to resolve. I also realized that you can’t run wireless CarPlay and hotspot at the same time, since wireless CarPlay creates a local WiFi network, overriding the vehicle’s AP hotspot.
It is a shame that both can’t work. Did turning it off solve your CarPlay issues? I loved my test drive in the MDX but I am worried about the reports of infotainment problems with it and the RDX.
 

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It is a shame that both can’t work. Did turning it off solve your CarPlay issues? I loved my test drive in the MDX but I am worried about the reports of infotainment problems with it and the RDX.
I wouldn’t say it solved them but it more reliable. As long as I don’t try to do too much it is ok
 

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Discussion Starter · #5 ·
Thanks all,

I also located the feature complete with reference to ATT in the owners manual.

Acura customer service is closed on the weekend so I plan to call tomorrow and get to the bottom of this. Once I do, I will update this thread for others.

I am hoping it is simply something being added by the end of the month, but seems odd that they market it and have multiple references to it without a note that it isn't currently supported. Including min 1:27 of Acura's very own MDX Exterior & Interior Design, Safety Features, and Technology Walkaround video.
 

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Discussion Starter · #6 ·
Just got off the phone with Acura, who was able to also verify that the 2022 MDX fully supports the AT&T Hotspot feature, which is no surprise because it is very well documented with in the fact sheet, sticker, infotainment system and the cars manual. They are now pointing me back to AT&T support who are refusing to assist me due to the Acura MDX not being in their system as a supported vehicle.

Not sure where to go at this point...
 

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Discussion Starter · #7 ·
Contacted AT&T and because I am able to create the account with the VIN, they stopped saying that it is not supported and agreed to look at the account. 60 seconds later, they blamed Acura again stating that the dealership needs to enable some feature in the Infotainment system before it will work.

I called Acura back and this time they tried to say it was NOT supported, so I pointed them to my previous case where they just said it was, along with six other public documents that say it is as well.

At this point, Acura is just as clueless as AT&T. I am currently working with my dealer on a return. Seems silly, but this feature was a must when making the decision to purchase the car. I would imagine there would be some legal action if this is not a working feature with how well it is documented as being a working option.

If the dealer is able to resolve the issue, I will update this thread with the resolution as I see many others experiencing the same issue.
 

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Sorry for the struggles, that is very frustrating. I get that the car is not operating as designed, but you can buy a mobile hotspot device from ATT (and every other carrier for that matter) until the feature become active. Seems like an over-reaction to get rid of the car for this reason.

Buying a feature before it's available is a very common practice. Think of all the people who paid $10,000 for a full self-driving Tesla, despite the fact that autonomous cars cannot legally be used by the public.
 

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Discussion Starter · #9 ·
Sorry for the struggles, that is very frustrating. I get that the car is not operating as designed, but you can buy a mobile hotspot device from ATT (and every other carrier for that matter) until the feature become active.
Thanks, Jefferson!

If Acura could tell me for sure when this feature would work, I would be a lot less concerned and use an alternative until that date. My main concern is that Acura is telling it that it should be working right now and AT&T is either saying it is not supported, or it is Acura's issue depending on the representative that answers the phone.

I am wondering if this is something that got overlooked during the initial configuration of the car that the dealer performs as they are all shipped in a maintenance mode. I reached out to my dealer to see if it is simply something that needs to be enabled or if a cell chip is missing (not even sure if those things are still used). Meanwhile, I have a ticket open with Acura L2 support that claim they are going to contact AT&T to get to the bottom of it for me. This is excellent service, I just hope it is swift and resolves the issue.

There are many other issues with the car, but this is the one that is interrupting my family the most.
 

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I like jefferson88 suggestion of purchasing a mobile hotspot from AT&T until the bugs are worked out. Most of the ones I've seen run off 12v or USB. The mobile hotspot one might give you more flexibility if you are able to move the hotspot to the beach, hotel room, visiting my in-laws and they don't have internet, other vehicles, etc...
 
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I like jefferson88 suggestion of purchasing a mobile hotspot from AT&T until the bugs are worked out. Most of the ones I've seen run off 12v or USB. The mobile hotspot one might give you more flexibility if you are able to move the hotspot to the beach, hotel room, visiting my in-laws and they don't have internet, other vehicles, etc...
we have the ATT mobile phone and mobile internet on our 2015 GMC Denali. One BIG advantage for us with the built in internet and phone is that they are able to use a higher power amp on the phone and hence internet that allows us to get an ATT phone and internet signal where other people with a handheld phone or moble internet and ATT get zip for either phone or internet.
Disadvantage is the vehicle will need to be either in the accy or run mode. On our denali the internet/phone will run for 15 minutes or so once ignition is off or until drivers door is opened. A "pick your poisen" choice.

When we took delivery of the Denali the car broker had the car ready for us and one of the many thing she did was to enable the complimentary phone, internet, and Onstar with us in the car BEFORE we completed all the paperwork. Her comment was (1) verified they were working and (2) avoided call backs if not done in case the owner had issues connecting with the complimentary features.

On our MDX the salesperson did the same activating the acuralink subscription. To bad in the case of the OP the salesperson didn't activate the ATT complimentary subscription as part of the initial setup.

To the OP have you called the dealer service or sales dept to bring the car back and have the ATT issue resolved? May result in faster solution if a dealer is complaining rather than an individual.
 

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we have the ATT mobile phone and mobile internet on our 2015 GMC Denali. One BIG advantage for us with the built in internet and phone is that they are able to use a higher power amp on the phone and hence internet that allows us to get an ATT phone and internet signal where other people with a handheld phone or moble internet and ATT get zip for either phone or internet.
Disadvantage is the vehicle will need to be either in the accy or run mode. On our denali the internet/phone will run for 15 minutes or so once ignition is off or until drivers door is opened. A "pick your poisen" choice.

When we took delivery of the Denali the car broker had the car ready for us and one of the many thing she did was to enable the complimentary phone, internet, and Onstar with us in the car BEFORE we completed all the paperwork. Her comment was (1) verified they were working and (2) avoided call backs if not done in case the owner had issues connecting with the complimentary features.

On our MDX the salesperson did the same activating the acuralink subscription. To bad in the case of the OP the salesperson didn't activate the ATT complimentary subscription as part of the initial setup.

To the OP have you called the dealer service or sales dept to bring the car back and have the ATT issue resolved? May result in faster solution if a dealer is complaining rather than an individual.
I’ve been back and forth on a number of infotainment issues. So at this point I feel like I need to wait and see some progress on at least one issue. Also I really don’t have time to actively follow up with them everyday.
 

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Discussion Starter · #13 · (Edited)
Final Update - Resolution - 3.24.21

I was able to figure out how to fix the issue with the new 2022 Acura MDX's not properly working with the AT&T Hotspot.

First and foremost, the errors mentioned in my original post are cosmetic software bugs. ( Service Not Supported | Error getting data ) These bugs are scheduled to be fixed in the first OTA Infotainment patch from Acura coming sometime in the future. These messages can be ignored for now, as the Hotspot can still work despite them being present.

Steps to resolve the issue. This assumes you have already created an account with AT&T and either have an active subscription with your VIN number or a free trial.

01) Open the AT&T Hotspot app, and turn off the WiFi Hotspot in the upper right. (Make sure the Hotspot is 'RED' Ie. off)
02) Turn off the car and wait 30 seconds.
03) Turn the engine ON and ensure you are in park for safety.
04) Press and hold the (3) individual buttons that are found on the top of the touchpad for ~5 seconds. (Back, Home, and Menu * Guessing at those names, but you will see the three)
05) When you enter a diagnostic menu on your infotainment screen, select "Detail information & settings"
06) Select "Hardware Auto-Detect" which then displays a bunch of hardware that you either have or do not have.
07) Hold the touchpad down and swipe with another finger to scroll to the bottom where you want to then select "Apply"
08) Select 'OK' to the pop-up "Align System Application from FactorySetting information is done"
09) Click "YES" to the pop-up "The system will be restarted. Is this OK?"
10) The Infotainment system will then reboot itself.
11) When the system comes back up, go to your AT&T Hotspot app and click through the errors as normal. Then re-enable your WiFi Hotspot so that it turns green.

** Your AT&T Hotspot should now be functioning properly, despite the cosmetic errors. **

Hopefully these directions will help others as it appears to be effecting all 2022 models at the moment. At this time, Acura Relations and dealerships are unaware of the fix, and those who know about the issue are not informing the call centers so it is very frustrating.

~ Cheers
 

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Final Update - Resolution - 3.24.21

I was able to figure out how to fix the issue with the new 2022 Acura MDX's not properly working with the AT&T Hotspot.

First and foremost, the errors mentioned in my original post are cosmetic software bugs. ( Service Not Supported | Error getting data ) These bugs are scheduled to be fixed in the first OTA Infotainment patch from Acura coming sometime in the future. These messages can be ignored for now, as the Hotspot can still work despite them being present.

Steps to resolve the issue. This assumes you have already created an account with AT&T and either have an active subscription with your VIN number or a free trial.

01) Open the AT&T Hotspot app, and turn off the WiFi Hotspot in the upper right. (Make sure the Hotspot is 'RED' Ie. off)
02) Turn off the car and wait 30 seconds.
03) Turn the engine ON and ensure you are in park for safety.
04) Press and hold the (3) individual buttons that are found on the top of the touchpad for ~5 seconds. (Back, Home, and Menu * Guessing at those names, but you will see the three)
05) When you enter a diagnostic menu on your infotainment screen, select "Detail information & settings"
06) Select "Hardware Auto-Detect" which then displays a bunch of hardware that you either have or do not have.
07) Hold the touchpad down and swipe with another finger to scroll to the bottom where you want to then select "Apply"
08) Select 'OK' to the pop-up "Align System Application from FactorySetting information is done"
09) Click "YES" to the pop-up "The system will be restarted. Is this OK?"
10) The Infotainment system will then reboot itself.
11) When the system comes back up, go to your AT&T Hotspot app and click through the errors as normal. Then re-enable your WiFi Hotspot so that it turns green.

** Your AT&T Hotspot should now be functioning properly, despite the cosmetic errors. **

Hopefully these directions will help others as it appears to be effecting all 2022 models at the moment. At this time, Acura Relations and dealerships are unaware of the fix, and those who know about the issue are not informing the call centers so it is very frustrating.

~ Cheers
Thank you for this. I'll try it today. I receive 2-3 of the "cosmetic errors" every time I drive the car including an issue with Sirius to "check tuner". Maybe this will help that as well.
 

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Final Update - Resolution - 3.24.21

I was able to figure out how to fix the issue with the new 2022 Acura MDX's not properly working with the AT&T Hotspot.

First and foremost, the errors mentioned in my original post are cosmetic software bugs. ( Service Not Supported | Error getting data ) These bugs are scheduled to be fixed in the first OTA Infotainment patch from Acura coming sometime in the future. These messages can be ignored for now, as the Hotspot can still work despite them being present.

Steps to resolve the issue. This assumes you have already created an account with AT&T and either have an active subscription with your VIN number or a free trial.

01) Open the AT&T Hotspot app, and turn off the WiFi Hotspot in the upper right. (Make sure the Hotspot is 'RED' Ie. off)
02) Turn off the car and wait 30 seconds.
03) Turn the engine ON and ensure you are in park for safety.
04) Press and hold the (3) individual buttons that are found on the top of the touchpad for ~5 seconds. (Back, Home, and Menu * Guessing at those names, but you will see the three)
05) When you enter a diagnostic menu on your infotainment screen, select "Detail information & settings"
06) Select "Hardware Auto-Detect" which then displays a bunch of hardware that you either have or do not have.
07) Hold the touchpad down and swipe with another finger to scroll to the bottom where you want to then select "Apply"
08) Select 'OK' to the pop-up "Align System Application from FactorySetting information is done"
09) Click "YES" to the pop-up "The system will be restarted. Is this OK?"
10) The Infotainment system will then reboot itself.
11) When the system comes back up, go to your AT&T Hotspot app and click through the errors as normal. Then re-enable your WiFi Hotspot so that it turns green.

** Your AT&T Hotspot should now be functioning properly, despite the cosmetic errors. **

Hopefully these directions will help others as it appears to be effecting all 2022 models at the moment. At this time, Acura Relations and dealerships are unaware of the fix, and those who know about the issue are not informing the call centers so it is very frustrating.

~ Cheers
I tried this and it has resolved my issue so far. Like you mentioned the status screen still has an error, but I can connect to the hotspot and use data! Thanks!
 

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Discussion Starter · #16 ·
Thank you for this. I'll try it today. I receive 2-3 of the "cosmetic errors" every time I drive the car including an issue with Sirius to "check tuner". Maybe this will help that as well.
Me to! I hope the OTA update fixes those as well.

I tried this and it has resolved my issue so far. Like you mentioned the status screen still has an error, but I can connect to the hotspot and use data! Thanks!
Awesome!

116739
 

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Good morning all! I took my MDX in for servicing yesterday because of the brake system warning many have gotten. I took the opportunity to show them the instructions found here on the workaround for fixing the AT&T hotspot issue. The Acura tech followed the directions and it didn't work! We tried twice with no luck. So I guess I have to wait for the software update.
 
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