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Oh man. This brings back memories from earlier this month. My unit had this and it turned out it was the unit. Happened 95% of the time. Had to send it back to Alpine USA to get repaired. Acura Canada quoted me $6400.00 Cdn to replace. Yeah right. Alpine USA repaired for $458.00 Cdn. Plus tax and shipping
 

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That $458.00 is Canadian so the US equivalent is less. The DVD navi drive is under your passenger seat. 5 cables removed and two brackets and it is out.
In Canada we cant send to Alpine USA directly so we had to go through Canadian vendor who is a partner with Alpine. If you are in USA you can call them directly. They will get you to send unit to California. You will need to include original navi DVD.

You may wish to rule out DVD as issue though. In my case i bought 2014 version directly from acura. 179.99 + 32.00 shipping. Ouch. and it made no difference. Not to mention tons of people have had this problem and sending to Alpine resolved. That is better than scouring scrapyards to find the exact unit and even then it may not work and you wont have the code. Further, Alpine provides 90 day warranty with repair
 
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