[yichung]

I called the dealer where I originally bought my mdx from yesterday for first time oil change and fixing weeping mirrors. They can schedule me any time even on next coming Monday. The problem is they don't have any loaner car for you unless you reserve the loaner at least 2 weeks in advance.

My question is, they can schedule me any day even on the next business day, it means they don't have a lot of service booked. They must have less-than-needed number of loaner.

Is this normal to all dealers? Or I got a dealer with poor service?

Any help will be appreciated!!

 

[GatorGreg]

Is this normal to all dealers? Or I got a dealer with poor service?

No and yes. I had the same service performed recently (7,500 and weeping mirrors fix) at my dealer and without my asking or even making any mention of it beforehand, the service guy offered me a loaner when I got there. Much to my surprise, it was a TL Type S

 

[ghotie]

It's the same with my dealer. If I call in 10 - 14 days ahead, I can get a loaner. Usually, the loaners are last years TLs or CLs.
Their service is always busy, but the wait to get an appointment for something as simple as an oil change is usually just a few days also.

I don't think it's a sign of poor service. There are a fixed number of loaners available (8 - 10). My guess is that if everyone was
guaranteed a loaner, then service would be much more expensive. In my case, the salesperson did discuss loaners, but also made it clear that you usually had to call about a week in advance to get one, so it was no surprise when I made my first appointment.

 

[yichung]

Thank you, folks!

Thank you for all your inputs.

I can't imagine if my mdx breaks and needs to get an immediately repair. I would have to have several days without a car.

 

[MDXtrous]

Are loaners just for people that bought the car at the specific dealership or it doesn't matter? I'm buying my car from a dealer that's 2 hours off. There are closer ones, and was just wondering what service I could expect if I didn't buy the car from the dealer.

 

[pv22clif]

usually it depends on the dealer, but it really shouldnt matter where you get it serviced

 

[ardvarkus]

IT SHOULD not MATTER WHICH DEALER!

The Acura TLC program includes loaners for warranty work, period. Tell them to get you a rental.

Actually, if the car is not usable then you can demand Acura pay for a rental (if the dealer has no Aucra loaners)

Now, if you're talking about loaners for just std service (oil/fluid change) then it varies with dealer. Some dealers purportedly only offer loaners to customers who bought there....not a reason to get bent over by any given dealer. Plus, dealers who offer this deal are rare (from what's been posted)

Ard

 

[ghotie]

Re: Thank you, folks!

Thank you for all your inputs.

I can't imagine if my mdx breaks and needs to get an immediately repair. I would have to have several days without a car.

Several months ago, the X wouldn't start. When I turned the key as far as the Accessory setting, all was okay, but when I turned it further to Start, everything went dead. Didn't have a clue what the problem was (the battery wasn't dead) so I called Acura's TLC# and they had a flatbed truck there in 20 minutes. Actually the X was still in my garage when they showed up.

When I got to the dealer, they didn't have one of their loaners available, so they rented a car from Enterprise for me. I'd forgotten that loaners were part of TLC, so needless to say, I was both surprised and pleased to be able to get back on the road with just minor delay and inconvenience.

BTW - the problem was just a loose battery cable. No big deal. But it was probably loose when they delivered it and the connection finally broke down enough to cause the problem.